Fitbit is perhaps best known for its fitness trackers, and one of the latest models is the Charge 4. Launched earlier this year, Fitbit Charge 4 comes with several perks, but the company has now confirmed a slight defect with its band.
Speaking to Android Central, Fitbit confirmed that on a “small number” of Charge 4 units there is a defect where the band connects to the tracker itself. When this happens, there’s a very small gap between the band and the tracker. Based on user reports, it doesn’t appear this actually causes the band to disconnect, but it’s a noticeable flaw that leaves room for dust to get in.
In a statement, Fitbit says:
We are aware that a band-connection issue is affecting a small number of Charge 4 users. We take customer satisfaction very seriously and the quality of our products is one of our top priorities.